Refund policy
Returns & Refunds
We hope you’re delighted with your order. If for any reason you’re not completely satisfied, we accept returns within 14 days of delivery.
Returns
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in their original packaging
Please contact us at help@thepostercompany.com before returning your item so we can provide instructions.
Return address
Returns should be sent to:
Daybrook House
1 King’s End Road
Powick
Worcestershire
WR2 4RA
United Kingdom
Return postage
Customers are responsible for the cost of return postage.
We recommend using a tracked service, as we cannot be held responsible for items lost or damaged in transit.
Refunds
Once your return has been received and inspected, we will issue a refund to your original payment method.
Please allow a few working days for the refund to appear in your account.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs of the issue.
We will arrange a replacement or refund at no additional cost.
Non-returnable items
As all prints are made to order, we do not accept returns for:
- Items returned after the 14-day period
- Items that have been used, framed, or altered
If you have any questions, we’re always happy to help.